If you are on a 7 or 14-day free trial, you are eligible for a refund within the first 15 days from the start of your trial. Note that the 15-day money back guarantee does not apply for subscription renewals or longer trial periods.
Cancelling your subscription does not initiate the refund process. Please email us using the same email address as your Auro account, and wait for confirmation.
Due to Data Privacy Laws, we will not be able to process your request if you write to us from a different email address.
Unfortunately, we cannot refund cases where the renewal has taken place automatically when you intended to cancel your subscription but did not. You must cancel your subscription at least 24 hours prior to expiry to avoid any unexpected charges. Please also read Why did my subscription renew?
In-App Purchase through iTunes Store
Please contact iTunes store customer support to request a refund. Please be aware that all purchases made via Apple App Store are subject to Apple’s Terms and Conditions.
For all purchases made within the iTunes Store, Apple acts as the distributor and handles refunds themselves. Contact iTunes Store customer support directly to request a refund.